Christopher Davis

Chris Davis

IT Manager

Objective

To soar to new heights; learn, grow, and challenge myself and always provide outstanding service.

Summary

Most recently I managed the data and network infrastructure, computers, and website for a company that builds and trains customers on the use of small, unmanned aerial vehicles. Prior to that I administered Windows and Linux servers, managed PBX and VoIP phone systems, and provided end-user support on Windows and Mac platforms. I designed, implemented, and managed a help desk, inventory and knowledge base system for a group of five companies.
I have familiarity in maintaining data backups and setting up user accounts in both Windows and Linux. I've also managed cloud-based email, and maintained hardware/software licensing, ordered, provided specifications for, and purchased company computer equipment for employees.

Work History

Troy Built Models, Inc. / TBMUAS

November 2015 - June 2016

IT Manager

Numismatic Guaranty Corporation

September 2014 - November 2015

IT Specialist

Christopher Davis Technology Consulting

June 2005 - December 2014

Owner, Technician, Web Developer

METI / CAE Healthcare

September 2007 - April 2014

Helpdesk Technician, Administrator

Self-Initiated Projects

    Improved Efficiency:

  • Built a free Help Desk ticketing, Inventory, and Knowledge Base server
  • Put a web company directory in place that pulls info from Active Directory
  • Wrote Linux bash script to clear multiple hung sessions simultaneously
  • Built an electronic form to track requisition of equipment and consumables
  • Designed electronic pick ticket warehouse inventory request form
  • Virtualized legacy application to allow running it on new hardware while a new system is under development

Value-Added Cost Savings:

  • Bought surplus desk phones and saved over $4000 over brand new models
  • Partnered with local channel vendor to save $900 on warranty renewal
  • Collaborated with a co-worker to build a no-cost network PC deployment solution using FOG Project in CentOS 6.6
  • Virtualized help desk, intranet, network monitoring, and image deployment servers using Proxmox

  • Projects

    • Help Desk and Knowledge Base using ManageEngine ServiceDesk plus
    • Office design for Sarasota and Shanghai offices using Microsoft Visio
    • Liaison to Pitney Bowes integration for SENDSUITE LIVE Logistics Server
    • Found new channel partners to procure equipment and VAR services
    • Assisted upgrade of over 150 PCs to Windows 7 during company merger
    • Installed 6 digital signage systems across plant
    • Installed and programmed additional time clock
    • Assist in rewiring phone and data jacks, moving desks, phones, and PCs in departmental restructuring
    • Increased network range and added WiFi to support wireless barcode readers for warehouse inventory enhancements

    User Support

    • End-user desktop general support
    • Assist co-workers in other departments with website and video projects
    • On-site and remote support in my own consulting business
    • Software and hardware installation, troubleshooting, and assistance
    • New PC deployment and data migration on Windows and Mac
    • Skills training new hire orientation
    • Public web site development and management for business clients and internal intranet

    Skills

    • Technical Support
    • Windows
    • OS X
    • Help Desk Support
    • Networking
    • Microsoft Office
    • Linux
    • Wireless Networking
    • Active Directory
    • Hardware
    • Virtualization
    • Process Improvement
    • Web Development
    • Gmail for Work
    • Google Docs
    • Wordpress
    • Joomla!
    • Remote Support

    Certifications

    Apple, Inc.

    • Apple Certified Support Professional (ACSP)
    • Apple Sales Professional (ASP)
    • Apple Product Professional (APP)
    • Apple Certified Associate Mac Integration 10.8

    2012-2013

    Education

    State College of Florida-Manatee-Sarasota

    AS, Computer Networking

    2002-2004

    References

    Available upon request