Most recently I managed the data and network infrastructure, computers, and website for a company that builds and trains customers on the use of small, unmanned aerial vehicles. Prior to that I administered Windows and Linux servers, managed PBX and VoIP phone systems, and provided end-user support on Windows and Mac platforms. I designed, implemented, and managed a help desk, inventory and knowledge base system for a group of five companies.
I have familiarity in maintaining data backups and setting up user accounts in both Windows and Linux. I've also managed cloud-based email, and maintained hardware/software licensing, ordered, provided specifications for, and purchased company computer equipment for employees.

Improved Efficiency:

• Built a free Help Desk ticketing, Inventory, and Knowledge Base server
• Put a web company directory in place that pulls info from Active Directory
• Wrote Linux bash script to clear multiple hung sessions simultaneously
• Built an electronic form to track requisition of equipment and consumables
• Designed electronic pick ticket warehouse inventory request form
• Virtualized legacy application to allow running it on new hardware while a new system is under development

Value-Added Cost Savings:

• Help Desk and Knowledge Base using ManageEngine ServiceDesk plus
• Office design for Sarasota and Shanghai offices using Microsoft Visio
• Liaison to Pitney Bowes integration for SENDSUITE LIVE Logistics Server
• Found new channel partners to procure equipment and VAR services
• Assisted upgrade of over 150 PCs to Windows 7 during company merger
• Installed 6 digital signage systems across plant
• Installed and programmed additional time clock
• Assist in rewiring phone and data jacks, moving desks, phones, and PCs in departmental restructuring
• Increased network range and added WiFi to support wireless barcode readers for warehouse inventory enhancements

• End-user desktop general support
• Assist co-workers in other departments with website and video projects
• On-site and remote support in my own consulting business
• Software and hardware installation, troubleshooting, and assistance
• New PC deployment and data migration on Windows and Mac
• Skills training new hire orientation
• Public web site development and management for business clients and internal intranet

• Technical Support
• Windows
• OS X
• Help Desk Support
• Networking
• Microsoft Office
• Linux
• Wireless Networking
• Active Directory
• Hardware
• Virtualization
• Process Improvement
• Web Development
• Gmail for Work
• Google Docs
• Wordpress
• Joomla!
• Remote Support