I am an IT professional with over 12 years experience in cross-platform environments supporting Mac, Windows, and Linux. Enthusiastic and detail oriented, I provide hardware and software support services to users of varied skill levels. Currently hold my Apple Certified Mac Technician certification along with other certifications.
Experienced with both client workstations and server platforms. Recently had a large part in helping to implement a new, in-house software distribution and management solution.

Improved Efficiency:

• Designed Repair Workflow spreadsheet to track repair status and location of on-shelf inventory
• Began Administrator of Apple GSX to create my own warranty and part orders
• Built a free Help Desk ticketing, Inventory, and Knowledge Base server for past company and my own business
• Put a web company directory in place to pull up-to-date user info directly from Active Directory
• Wrote Linux bash script to improve speed of clearing hung sessions
• Built an electronic form to track requisition of equipment and consumables
• Designed electronic pick ticket warehouse inventory request form
• Virtualized legacy application to allow running it on new hardware while a new system is under development

Value-Added Cost Savings:

• Help Desk and Knowledge Base using both Samanage and ManageEngine ServiceDesk plus
• Office design for Sarasota and Shanghai offices using Microsoft Visio
• Liaison to Pitney Bowes integration for SENDSUITE LIVE Logistics Server
• Found new channel partners to procure equipment and VAR services
• Assisted upgrade of over 150 PCs to Windows 7 during company merger
• Installed 6 digital signage systems across plant
• Installed and programmed additional time clock
• Assist in rewiring phone and data jacks, moving desks, phones, and PCs in departmental restructuring
• Increased network range and added WiFi to support wireless barcode readers for warehouse inventory enhancements

• End-user desktop general support
• Assist co-workers in other departments with website and video projects
• On-site and remote support in my own consulting business
• Software and hardware installation, troubleshooting, and assistance
• New PC deployment and data migration on Windows and Mac
• Skills training new hire orientation
• Public web site development and management for business clients and internal intranet

• Macbook Repair
• Technical Support
• Apple OS X / MacOS
• Windows
• Linux - Ubuntu, CentOS
• Help Desk Support
• Cisco network products
• Active Directory
• Virtualization
• Process Workflows
• Joomla, Wordpress, HTML
• Google for Work
• Remote Support